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Cable TV Troubleshooting and Tech Support

We strive to provide you with reliable, crystal-clear phone service. If you ever experience any issues with your phone service, please contact us so we may resolve the problem in a timely manner.

Tech Support Contact

Please note: E-mail is only monitored during business hours. If you require immediate assistance due to an outage on the weekend, please call (888) 826-4211 and leave a message. Our on-call technicians actively monitor voice mails and will call you back shortly.

Technical Support

Phone Hours:
Mon-Fri 8:00am - 10:00pm
Sat 10:00am-5:00pm
Phone: (888) 826-4211
Select Opt. 2 > Opt. 2
TechSupport@socen.com

Special Access Circuits &
Commercial Phone Systems

Phone Hours:
Mon-Fri 8:00am - 10:00pm
Sat 10:00am-5:00pm
Phone: (888) 826-4211
Sales: (435) 263-0759
After Hours Special Access Circuits Support: (435) 263-0911
After Hours Commercial Phone Systems Support: (435) 676-0911
Netops@socen.com

Basic Troubleshooting

  1. If you can't see any channels over 13, check the input mode on your TV. It should be set to CATV not Antenna.
  2. Check all coaxial cables running in to your TV, VCR, Sound System, Etc, to be sure they are connected properly.
  3. If your cable isn't plugged in directly to your TV, check that the device the cable is plugged in to (such as a VCR or DVD Player) is plugged in and powered on.
  4. You may have to program your TV to receive all the channels. Every TV is different, but generally you can access the program function using Menu, selecting your input type (CATV) and selecting channel search (or auto-search, memory, scan).
  5. If that doesn't work, call South Central Technical Support.

South Central Communications is the Internet service provider for:

Alton, Angle, Antimony, Apple Valley, Beaver, Beryl, Bicknell, Boulder, Brian Head, Bryce Canyon, Burrville, Cane Beds, Canonville, Centennial Park, Circleville, Colorado City, Duck Creek, East Zion, Enoch, Enterprise, Escalante, Fish Lake, Fredonia, Fremont, Glendale, Gooseberry Mesa, Greenwich, Grover, Hatch, Henrieville , Hildale, Jacob Lake, Junction, Kaibab Band of Paiutes, Kanab, Kingston, Koosharem, Loa, Lyman, Marysvale, Milford, Minersville, Modena, Mt. Carmel, Newcastle, Orderville, Page, AZ, Panguitch, Paragonah , Parowan, Teasdale, Torrey, Tropic

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South Central Communications Office Locations

Escalante Office
45 North 100 West
P.O. Box 555
Escalante, UT 84726
(888) 826-4211
Cedar City Office
856 Sage Dr, Ste 302
Cedar City, UT 84720
Kanab Office
318 North 100 East
Kanab, UT 84741
(435) 644-2810

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